Sonicpromos.com has extensive experience in the Promotional Products industry. We provide personalized service that allows you to provide input during every phase of your order - from product selection, personalization, design, production, and delivery. With Sonicpromos.com, your order is our number one priority, and we treat it that way. We track every order with our suppliers to ensure timely delivery, and we strive to get every order right the first time. Your satisfaction is our main goal, and we do everything possible to ensure it.

Satisfaction, Changes, and Cancellations

Sonicpromos.com wants you to be completely satisfied with your purchase. We will make every effort to ensure your satisfaction. The best way to do this is to order a product sample. This will allow you to see, touch, and feel the product you are ordering. We can provide samples of virtually all of our products in a timely manner, at a reasonable cost. If you place an order for the product, we will credit your order with the cost of the sample and its shipping. Most samples do not include your custom artwork because of the extra set-up costs and time involved. However, we will provide a sample with your artwork if you request it, at extra cost.

We encourage our customers to order samples of all products they are not familiar with. This will ensure that your expectations will be fully met. If you order a product and we produce it for you, we cannot offer refunds for any reason.

Changes can be made as long as your order has not begun pre-production or production. An artwork charge of $40/hour may apply if our artists need to make the artwork ready for production.

If an order has reached the pre-production set up phase, there may be cancellation or change charges that apply. All of these charges will be a direct pass through from the manufacturer to you. In the case of changes, the set up fees may be different from the original fees depending on your requirements. A minimum cancellation fee of 25% of the original quoted product price will be imposed on all orders that are cancelled after an order has been placed with us, regardless of the status of production at the time of cancellation. This fee may be higher than 25%, depending on how far production has progressed. Notice of cancellation must be submitted in writing to the offices of Sonicpromos.com at 435E East Diamond Avenue, Gaithersburg, MD 20877.

If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage.

Main office
435E East Diamond Avenue
Gaithersburg, MD 20877, USA

From BWI Airport and Points North - approximately 48 miles
Take 195 to the Baltimore-Washington (B-W) Parkway or I-95 south (towards Washington). Take I-495 west (towards Silver Spring). Bear right onto I-270 north (towards Frederick). Continue on I-270 (approx. 9 miles) then turn at Exit 8, Shady Grove Road. Bear to the right at the end of the ramp and turn right onto Shady Grove Road. proceed to the fourth traffic light, the intersection of Shady Grove Road and Route 355. Make a left onto Route 355 (Frederick Road). At S. Summit Street, make a right turn. Go over the railroad tracks and make the first right onto East Diamond Avenue. Look for the sign for the "Signs 2000" store, and make a right into the parking lot just beyond that building. Sonicpromos.com is the last store in the building just past the driveway.

From Dulles Airport - approximately 27 miles
Take the Dulles Access Road towards Washington, D.C. Take I-495 north to I-270 north (towards Frederick). Continue on I-270 (approx. 9 miles) then turn at Exit 8, Shady Grove Road. Proceed as in directions from BWI airport above.

From Reagan National Airport - approximately 27 miles
From the airport follow signs to I-395. Once you leave the airport you are on George Washington Parkway (GW Pkwy.) Continue on GW Pkwy. to I-495 north (towards Maryland). (DO NOT TAKE THE I-395 EXIT). Continue on I-495 north to I-270 north (towards Frederick). Continue on I-270 (approx. 9 miles) then turn at Exit 8, Shady Grove Road. Proceed as in directions from BWI airport above.

From Reagan National Airport by Metro
Take the Yellow Line to Gallery Place (6 stops). Change to the Red Line (Shady Grove Line) and get off at Shady Grove Road (15 stops). It takes about 45 minutes. There are taxis at the Metro station and the taxi fare to Sonicpromos.com is about $10.00, or call your contact at Sonicpromos to pick you up (301-869-7800). Be sure to specify where you are waiting so we will know where to pick you up.

Privacy Policy

Sonicpromos.com respects our customers' privacy. We will not give out any of our customer's contact or billing information with out our customers' consent.